At Ember House, we stand behind the quality of our handcrafted products.
All products purchased from our official website are covered by a 12-Month Limited Warranty, effective from the date of delivery.
What Is Covered
Our warranty covers manufacturing defects in materials or workmanship under normal use, including:
- Manufacturing defects
- Functional issues caused by workmanship
- Material defects
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Scratches, dents, or cosmetic damage
- Natural brass aging or patina
- Damage caused by misuse, accidents, or improper care
- Unauthorized modifications or repairs
- Lost or stolen products
Handmade Products
Every Ember House lighter is individually handcrafted. Slight variations in color, engraving, texture, or finish are natural characteristics of handmade craftsmanship and are not considered defects.
How to Make a Warranty Claim
To submit a warranty claim, please email us at contact@emberhouse.com with:
- Your order number
- A description of the issue
- Clear photos or videos of the product
Our customer support team will respond within 2 business days.
Contact Us
If you have any questions regarding this Warranty Policy, please contact us at:
Email: contact@emberhouse.com